FAQ

Frequently Asked Questions (FAQ)

1. Where is my order?

Once your order has shipped, you will receive a confirmation email with a tracking link.
Tracking may take 2–5 days to update.

You can track your order anytime via our “Track My Order” page or by emailing info@hemalty.com.

2. How long does delivery take?

Our standard delivery times are:

  • United Kingdom & EU: 8–15 days

  • Israel: 8–15 days

  • International: 10–15 days

These timelines exclude processing time (1–2 business days).

Delays due to customs, security checks, or peak periods may occasionally extend delivery times slightly.

3. Why is my tracking number not updating?

This is normal. Tracking often begins updating only after the parcel reaches the carrier’s main scan facility.

It may take 2–5 days for updates to appear — especially for shipments to Israel, where customs security checks can slow down scans.

4. Do you ship internationally?

Yes! We ship to most countries, including:

  • The UK

  • EU countries

  • Israel

  • United States

  • Canada

  • Australia

  • And more

Shipping fees and delivery times are calculated at checkout.

9. What happens if my order is delayed?

If there is an unexpected production or supply-chain delay, we will notify you immediately.

You may choose to:

  • wait for restocking, or

  • request a full refund before shipment

Shipments to Israel may occasionally experience extra customs/security processing time, which is normal.

11. What payment methods do you accept?

We accept all major payment methods, including:

  • Visa

  • Mastercard

  • Maestro

  • American Express

  • Shop Pay

  • Apple Pay

  • Google Pay

All payments are encrypted and secure.

14. My question isn’t listed — how can I contact you?

Email us anytime at:
📩 info@hemalty.com
We reply within 24 hours (Monday–Friday).